Frequently Asked Questions
How soon will my order ship, and when can I expect to receive it?
Orders are typically processed within 1–2 business days (Monday–Friday). Orders must be placed by 6:00 p.m. Eastern Time for same-day processing. Delivery generally takes 4–7 business days after shipment. If a specific product has a longer lead time, it will be noted on that product's page. While we work hard to ship orders quickly, occasional carrier delays can occur that are outside our control.
What payment methods do you accept?
We accept the following payment methods:
- Visa
- Mastercard
- American Express
- Discover
- Apple Pay
- Google Pay
- PayPal
- Shop Pay
- Amazon Pay
- Diners Club
What is your return policy?
We offer a 30-day return window on all items from the date of purchase. Items that arrive defective or damaged are returned at no cost to you and receive a full refund or replacement. Change-of-mind returns are accepted within 30 days, but return shipping is the customer's responsibility and a 25% restocking fee applies. Items must be unused and in original packaging. Please visit our full Refund and Returns Policy page for complete details.
What is your cancellation policy?
You can cancel your order for a full refund at any time before it ships. Please contact us immediately at support@selectedcomfort.com or call +1-888-905-6858. Once an order has shipped, it falls under our 30-Day Return Policy.
What if my product arrives damaged?
When your order is delivered, please inspect the packaging before signing the delivery receipt. If you notice any damage — including damage to the box — make a note of it on the receipt before signing. If you suspect damage but cannot open the package at the time of delivery, write "suspect damage" on the delivery receipt.
If your item arrives damaged, please send photos to support@selectedcomfort.com within 5 business days of delivery and include your order number. We will respond within 1 business day to arrange a replacement or issue a full refund.
How do I place an order?
To place an order online, click "Add to Cart" on any product page and proceed to checkout. Enter your shipping and billing details to complete your purchase.
To place an order by phone, call us at +1-888-905-6858 during business hours (Monday–Friday, 8:00 a.m. – 6:00 p.m. ET). You will receive an order confirmation immediately after placing your order.
How can I track my order?
Once your order is placed, you will receive a confirmation email. After your order ships, you will receive a second email with your tracking number and a link to track your shipment. You can also track your order at any time using the Order Tracking page on our website.
Will I receive an order confirmation via email?
Yes. A confirmation email will be sent to the email address you provide at checkout. We recommend saving this email for your records. Please double-check that your email address is entered correctly during checkout.
Do you charge sales tax?
Selected Comfort is based in Wyoming. Sales tax is only charged on orders shipped to a Wyoming address. Orders shipped to all other U.S. states are not subject to sales tax, which can result in significant savings.
Can I make changes to my order?
Yes. You can request changes to your order at no additional cost by emailing support@selectedcomfort.com or calling +1-888-905-6858 before the order ships. Any price differences will be adjusted accordingly. Once an order has shipped, changes can no longer be made, but you may initiate a return under our Return Policy.
For any other questions, contact us at support@selectedcomfort.com or +1-888-905-6858, Monday to Friday, 8:00 a.m. – 6:00 p.m. Eastern Time.
