Refund policy

We want your experience with Selected Comfort to be completely hassle-free. Below is a clear outline of our return and refund process.

1. Return Period

You have 30 days from the date of purchase to initiate a return. Returns requested after this period cannot be accommodated.

2. How to Initiate a Return

To start a return, please contact our Customer Support team at support@selectedcomfort.com or call +1-888-905-6858. Include your order number and the reason for the return. Our team will provide you with return instructions and, where applicable, a prepaid shipping label.

3. Defective or Damaged Items

If your product arrives defective or damaged, please notify us within 30 days of delivery. We will cover all return shipping costs. Upon receipt and inspection of the item, we will either send a replacement or issue a full refund, including any original shipping charges. No restocking fee will apply.

4. Change of Mind Returns

If you wish to return an item because you changed your mind, you have 30 days from the date of purchase to do so. The following conditions apply:

  • The item must be unused, unassembled, and in its original packaging.
  • Return shipping costs are the responsibility of the customer.
  • A 25% restocking fee will be deducted from the refund amount.
    Original shipping charges are non-refundable.

5. Non-Returnable Items

The following items are not eligible for return:

  1. Items that have been used, assembled, or installed.
  2. Items returned without their original packaging.
  3. Items returned after the 30-day return window.

6. Refund Processing

Once we receive and inspect your returned item, we will notify you by email. Approved refunds are processed within 7 business days to your original payment method. Please allow additional time for the refund to appear on your bank or card statement. If you have not received your refund after 10 business days, please contact us at support@selectedcomfort.com.

For any further questions about returns or refunds, please contact our Customer Support team at support@selectedcomfort.com or +1-888-905-6858.